Help
How can I cancel or change my order?
We have a very short window to perform cancellations or edit your order, so it is possible that we won’t catch your order in time. If you need help, email us ASAP at [email protected] — we can’t guarantee any changes or cancellations, but we’
I placed an order, but noticed that I entered the wrong shipping address. What can I do?
If you’re within 60 minutes of placing your order, you can edit the shipping address directly in your account here: https://alicemushrooms.com/account. If it has been more than 60 minutes since your purchase, please reach out to orders@alicemushrooms
My order arrived damaged. What should I do?
Oh no! Reach out to us at [email protected] and we’ll get you taken care of. Please snap a few quick pictures of the exterior of your package before disposing of the shipping box/envelope!. Additionally, make sure you include pictures of the
I received a notification that my package arrived but I can’t find it. What should I do?
Sometimes packages are marked as “delivered” when they are still in transit. If you can’t locate your order and there are no new updates to your tracking details after 48 hours, please reach out to us at [email protected] for help!
My order is wrong/an item is missing. What should I do?
Oh no! Reach out to us at [email protected] and let us know what was missing or wrong with your order so that we can help. Please snap a few quick pictures of the exterior of your package before disposing of the shipping box/envelope!. Additi
How do I apply promo/discount codes?
FOR ONE-TIME ORDERS:. • Proceed to checkout and enter your code in the "Discount code or gift card" field. • Click "Apply" to see your new total before finalizing your order. • Only one code can be used per order. Codes can't combine with ongoing sal